Mission

At Onboardly, our mission is to revolutionize the expat experience by providing AI-driven support that simplifies transitions into new cities. We understand the challenges of relocating—navigating cultural differences, overcoming language barriers, and accessing reliable information. Our goal is to empower expats with personalized assistance, ensuring they feel connected and confident in their new environments. Through innovative technology and a commitment to cultural sensitivity, we strive to make every relocation seamless, fostering a global community where everyone feels at home, no matter where they are.

The Founders

Thomas Zimmer

Thomas Zimmer, co-founder of Onboardly, combines technical expertise with entrepreneurial insight to address the needs of expats. Born in Munich, he pursued mechanical engineering at the Technical University of Munich (TUM). During his time as a Ph.D. candidate at TUM, he co-founded Inecosys GmbH, a company that gained industry recognition and was later acquired in 2021. In 2024, Thomas relocated to Shenyang, China, where his own transition inspired the creation of Onboardly. His commitment is to simplify the relocation process for expats through innovative, AI-driven solutions, helping them feel supported in new environments.

Mao Pingping

Mao Pingping, co-founder of Onboardly, brings a wealth of experience in facilitating seamless transitions for expats. Born and raised in China, she possesses an in-depth understanding of local customs and logistics, which has been instrumental in tailoring Onboardly’s services to meet the unique needs of the Chinese market. Her dedication to assisting others in navigating new experiences stems from her personal journey and professional endeavors, making her a pivotal force in empowering expats through AI-driven support.

The Expat Challenge

Expats frequently encounter challenges such as cultural differences, language barriers, and difficulty accessing reliable information, which can lead to feelings of isolation and hinder successful integration into new environments. Navigating unfamiliar social norms and customs can be daunting, often resulting in misunderstandings and a sense of alienation. Language barriers further complicate daily interactions, making it difficult to establish connections and access essential services. Additionally, the lack of readily available, trustworthy information about local resources and regulations can leave expats feeling overwhelmed and unsupported. These factors collectively contribute to a challenging adjustment period, underscoring the need for comprehensive support systems to facilitate smoother transitions and foster a sense of belonging in new communities.

How Onboardly Helps

Onboardly connects expats with AI-driven chatbots, available through WeChat, Telegram, and more, offering real-time support, essential local information, and expert assistance.

A Variety of Social Networking Apps on a Smartphone

AI Chatbot SupportOur AI-driven chatbot, accessible on platforms like WeChat and Telegram, offers real-time support and essential local information, available 24/7.

A Woman Wearing a Brown Sweater on a Phone Call

Local Expert AssistanceFor complex queries, our network of local experts provides reliable guidance and personalized advice.

Couple Navigating Subway Map at Night Station

Resource AccessGain access to a curated database of city-specific resources, from healthcare services to language classes, designed specifically for expats.

Our Values

Reliability: Our team is committed to providing consistent, dependable information and support.

Cultural Sensitivity: We value inclusivity and understand the importance of respecting local customs and cultures

Innovation: Through advanced AI and user-driven improvements, we continuously innovate to serve expats better.”

Empathy: We understand the challenges of relocation and are committed to providing compassionate support.

How It All Began

Drawing from their personal relocation experiences and professional expertise, Pingping and Thomas founded Onboardly to create a comprehensive support system, simplifying the transition for expats moving to new cities.

Looking Forward

Our goal is to expand to new cities and continually improve our AI-driven solutions. We’re dedicated to building partnerships with local communities and expanding our resources to serve expats worldwide.

Experience seamless relocation support tailored to your needs. Contact us to learn how we can assist you or your organization in making every transition smooth and stress-free.